How to Send a Case
Send a case in the way that suits your clinic.
Digital submission is preferred, but you can also upload case files online or book a physical pickup where required.
Connect Your Scanner
Connect your intraoral scanner to Ceramic Lab and send cases directly through your scanner platform. Most scanners support lab connections by searching "Ceramic Lab" or using info@ceramiclab.com.au.
- 1.Connect your scanner to Ceramic Lab
- 2.Complete the case in your scanner software
- 3.Send via your scanner platform
- 4.Complete any required case details or notes
Submit Files Online
Upload exported case files directly through our online form. Use this pathway for STL, PLY, OBJ, photos, shade information, PDFs, implant details, bite records or written instructions.
- 1.Complete the online case form
- 2.Include all required case details
- 3.Upload supporting files, photos or notes
- 4.We'll confirm once records are reviewed
Book a Physical Pickup
For impressions, models, dentures, implant parts or other physical materials that cannot be submitted digitally. Pickup availability, courier timing and fees are confirmed before collection.
- 1.Book pickup using our form
- 2.Pack and disinfect case materials
- 3.Include patient reference and lab sheet
- 4.Ensure the case is ready at reception
Important: Laboratory turnaround begins once Ceramic Lab receives, reviews and accepts complete case records. Pickup, delivery and courier transit time are not included.
Key policies
Digital submission is preferred where suitable. It is faster, clearer and reduces handling risk.
Laboratory turnaround begins once complete records are received, reviewed and accepted.
Incomplete submissions may be placed on hold until the required records, instructions or components are provided.
Phone calls can support a case, but they are not a formal submission. Case instructions must be provided in writing, via scanner or through an online form.
Pickup, delivery and courier transit times are not included in laboratory turnaround.
Priority requests are by approval only and depend on case type, records, capacity and material availability. Same-day or two-day service is not guaranteed.