Legal
Terms & Conditions
Last updated: June 2025
1. Services
Ceramic Lab provides dental laboratory services including crown, bridge, implant restorations, appliances, surgical guides and related products. Services are provided to registered dental practitioners and their practice teams.
2. Case submission
All case submissions must include complete and accurate clinical records. Production begins only when complete records are received. Ceramic Lab reserves the right to hold or decline cases where required records are missing or unclear.
3. Turnaround
Laboratory turnaround begins when complete records are received by Ceramic Lab. Turnaround excludes pickup and delivery transit time. Turnaround times are estimates and may vary for complex or priority cases.
4. Pricing
Pricing is as per the current Ceramic Lab price list. Prices are subject to change without notice. Genuine component pricing may vary.
5. Pickup and delivery
Physical pickup is available from $10 each way, subject to courier availability. Finished cases are returned via tracked delivery. Urgent direct courier is quoted separately.
6. Remakes
Remakes are provided at no charge where the issue is confirmed to be due to laboratory error. Remakes are not provided for issues arising from incomplete or inaccurate records, insufficient clearance, or patient or clinical changes after manufacture.
7. Limitation of liability
Ceramic Lab's liability is limited to the value of the laboratory fee paid for the affected case. We are not liable for clinical outcomes.
8. Governing law
These terms are governed by the laws of New South Wales, Australia.
9. Contact
For terms-related enquiries, contact Ceramic Lab at info@ceramiclab.com.au.