Legal
Privacy Policy
Last updated: June 2025
1. Introduction
Ceramic Lab ("we", "us", "our") is committed to protecting the personal information of our clients and website visitors. This Privacy Policy outlines how we collect, use, store and disclose personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
2. Information we collect
We collect personal information provided through our website forms, including name, clinic name, email, phone number, address, and information related to dental laboratory cases. We may also collect information automatically through website analytics.
3. How we use your information
We use personal information to respond to enquiries, process case submissions, arrange pickups and deliveries, send price lists and onboarding information, provide support for existing cases, and improve our services.
4. Disclosure
We do not sell personal information. We may share information with third-party service providers (such as courier services) necessary to provide our services. All third parties are required to maintain confidentiality.
5. Data security
We take reasonable steps to protect personal information from misuse, interference and loss. Our systems use industry-standard security measures.
6. Access and correction
You may request access to, or correction of, your personal information by contacting us at info@ceramiclab.com.au.
7. Contact
For privacy-related enquiries, contact Ceramic Lab at info@ceramiclab.com.au.